CVS Health HIRS Application
Success Metrics
Task Completion Rate: Increase the percentage of users successfully completing core tasks (e.g., adding a new data entry).
Time on Task: Reduce the average time required to perform key actions like searching, filtering, or editing data.
Error Rate: Decrease the frequency of user errors in navigating the interface or managing data.
User Satisfaction: Achieve a significant improvement in user satisfaction scores (via post-launch surveys or Net Promoter Scores).
Adoption Rate: Increase the number of users actively using the redesigned features within the first three months post-launch.
Results:
Over 20 user tests, the redesigned HIRS application demonstrated high usability and efficiency. Key metrics included a 95% task completion rate, a 40% reduction in average task time, and a low 5% error rate. Positive feedback highlighted the clean layout and intuitive design, with minor suggestions for improving filter customization. These results validate the success of the redesign in delivering a user-friendly and efficient platform.