First United Bank Account Opening Application



Success Metrics

  • Task Completion Rate: Increase the percentage of users successfully completing core tasks (e.g., adding a new data entry).

  • Time on Task: Reduce the average time required to perform key actions like searching, filtering, or editing data.

  • Error Rate: Decrease the frequency of user errors in navigating the interface or managing data.

  • User Satisfaction: Achieve a significant improvement in user satisfaction scores (via post-launch surveys or Net Promoter Scores).

  • Adoption Rate: Increase the number of users actively using the redesigned features within the first three months post-launch.

Results:


Over 20 user tests, the redesigned HIRS application demonstrated high usability and efficiency. Key metrics included a 95% task completion rate, a 40% reduction in average task time, and a low 5% error rate. Positive feedback highlighted the clean layout and intuitive design, with minor suggestions for improving filter customization. These results validate the success of the redesign in delivering a user-friendly and efficient platform.



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Let’s
Collaborate

Schedule a chat with me -

Let’s
Collaborate

Schedule a chat with me -