Natera’s oncology specimen kit relied on dense instructions and lacked secure in-box retention for finite tumor tissue. As a Support UX Designer, I evaluated preparation errors, specimen movement, repeat-procedure costs, and production constraints before defining the design direction.

The proposal addressed pain points across histology, accessioning, pathology, and lab operations. Final deliverables included a redesigned instruction lid, a protective foam-insert concept, packaging specifications, annotated mockups, a product requirements document, and presentation materials for stakeholder review.

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